mei4d Terms & Conditions

The following terms, when used in these Terms and Conditions, carry the meanings assigned to them below. Defined terms are capitalized throughout this document.

Access to and use of the mei4d Platform is restricted to individuals who satisfy all of the following eligibility criteria:

• You must be at least 21 years of age at the time of registration and at all times during your use of the Platform.
• You must be a resident of Indonesia at the time of registration.
• You must not be subject to any self-exclusion order, whether imposed by mei4d or any other gaming operator to whose self-exclusion program mei4d subscribes.
• You must not be acting on behalf of, or as agent for, any other person in respect of the activity conducted on the Platform.
• You must have the legal capacity to enter into binding contracts under the laws applicable in your jurisdiction of residence.
• You must not be an employee, director, officer, consultant, agent, contractor, or close relative of any of the foregoing of the Company or of any of its affiliated entities, suppliers, or game providers.

To access real-money services on the mei4d Platform, you must register a personal Account. The following conditions apply to Account registration and maintenance:

1. One Account per person: Each individual may hold exactly one active Account. Registration of multiple Accounts by the same individual — whether using the same or different personal details, devices, IP addresses, or payment methods — is strictly prohibited. Where duplicate Accounts are identified, the Company reserves the right to close all associated Accounts without notice and to permanently retain any balances held therein.
2. Accurate information: You agree to provide complete, accurate, and up-to-date information at the time of registration and to update such information promptly whenever it changes. mei4d relies on the information you provide to verify your identity, process transactions, and deliver promotional communications. Knowingly providing false or misleading information constitutes a material breach of these Terms.
3. Credential security: You are solely responsible for maintaining the confidentiality of your Account username and password. You must not share, transfer, or otherwise disclose your credentials to any third party. The Company will not be liable for any loss or damage arising from unauthorized use of your Account that is attributable to your failure to keep your credentials confidential.
4. Account transfer: Accounts are personal and non-transferable. You may not sell, assign, pledge, or otherwise transfer your Account or any right or interest therein to any other person.
5. Account closure: You may request the closure of your Account at any time by contacting the mei4d support team. Any remaining real-money balance will be returned to you via your preferred payment method following the completion of any outstanding KYC requirements, provided no fraud-related holds are in place.

In accordance with its obligations to prevent fraud, money laundering, and underage gambling, mei4d operates a formal Know Your Customer verification program. The following conditions apply:

• The Company may request identity verification at registration, prior to processing any withdrawal, or at any other time at its discretion.
• Acceptable forms of identity documentation include, but are not limited to, a valid Indonesian national identity card (KTP), a valid Indonesian passport, or a valid Indonesian driver's license (SIM).
• Proof of address documentation may include a recent bank statement, utility bill, or official correspondence issued within the preceding 90 days bearing your name and Indonesian residential address.
• Withdrawals will not be processed until KYC verification is satisfactorily completed. The Company will not be liable for any delay in withdrawal processing attributable to incomplete or unsatisfactory KYC documentation.
• All personal documentation submitted for KYC purposes is stored and processed in accordance with the mei4d Privacy Policy.

All financial transactions on the mei4d Platform are denominated in Indonesian Rupiah (IDR). The following conditions govern deposits:

• Minimum deposit: The minimum single deposit amount is Rp 50.000 unless otherwise specified on the relevant payment method page.
• Accepted payment methods: mei4d accepts deposits via all major Indonesian local bank transfers — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata — as well as via the e-wallets OVO, DANA, GoPay, ShopeePay, and LinkAja. Accepted methods are subject to change; current available options are displayed on the Deposit page within your Account.
• Own-name deposits only: All deposits must be made from a payment account registered in your own legal name. Deposits made from third-party accounts will be returned to the originating account and may trigger an account review.
• Processing times: Deposits via local bank transfer and e-wallets are credited to your Account in real time or within a maximum of five minutes under normal operating conditions. Processing delays caused by third-party banking infrastructure are outside the Company's control.
• No deposit fees: mei4d does not charge fees on deposits. Your bank or e-wallet provider may impose its own transaction charges; these are your responsibility.
• Currency: All deposits must be made in Indonesian Rupiah. Deposits made in any other currency will be declined.

The following conditions govern withdrawals from your mei4d Account balance:

• Minimum withdrawal: The minimum single withdrawal amount is Rp 100.000.
• KYC prerequisite: Your identity must be fully verified under Clause 4 before any withdrawal is processed.
• Own-name withdrawals only: Withdrawals will be processed exclusively to a bank account or e-wallet registered in the same legal name as your mei4d Account. Third-party withdrawals are not permitted under any circumstances.
• Processing time: Under normal operating conditions, withdrawal requests are processed within approximately five minutes of approval. In some cases, additional verification steps may extend processing times; the Company will communicate any such delays to you directly.
• Withdrawal limits: Daily, weekly, and monthly withdrawal limits apply to each Account tier. Your applicable limits are displayed within your Account settings. Higher-tier Members may request a limit review by contacting support.
• Bonus-funded balances: Bonus funds are subject to wagering requirements that must be fulfilled before the resulting balance becomes eligible for withdrawal. The applicable wagering requirement for each Bonus is specified in the relevant promotion terms.
• Declined withdrawals: The Company reserves the right to decline a withdrawal request pending the satisfactory resolution of any ongoing account investigation, fraud review, or KYC query.

mei4d offers a range of bonuses and promotional incentives to both new and existing Members. The following general terms apply to all promotions unless a specific promotion's terms provide otherwise:

1. All bonuses are subject to a wagering requirement (also referred to as a playthrough requirement) that must be satisfied before any winnings derived from bonus funds may be withdrawn. The specific multiplier applicable to each bonus is stated in the individual promotion terms.
2. Bonuses may only be used by the individual Member to whom they are awarded. Bonuses are non-transferable.
3. Only one bonus may be active in a Member's Account at any given time unless the relevant promotion terms expressly state otherwise.
4. mei4d reserves the right to withdraw, modify, or cancel any bonus or promotional offer at any time, with or without prior notice, for operational or compliance reasons.
5. Bonus abuse — including but not limited to the use of multiple Accounts to claim bonuses more than once, coordinated play between Members to meet wagering requirements at minimal risk, arbitrage betting, or any other conduct that the Company determines to be in bad faith — will result in the immediate cancellation of the relevant bonus and all associated winnings, and may result in permanent account closure.
6. Seasonal promotions tied to Indonesian cultural events — including Ramadhan, Idul Fitri, Imlek, and other calendar events — are offered at the Company's discretion and are subject to their own specific eligibility and validity windows.

The following general rules apply to all betting and gaming activity on the mei4d Platform:

• Bet acceptance: All bets are subject to acceptance by the Company. The Company reserves the right to refuse, restrict, or limit any bet for any reason without providing an explanation.
• Odds and prices: Sportsbook odds — including those for BRI Liga 1, the EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, Timnas Indonesia fixtures, badminton, and e-sports markets — are displayed in the format selected in your Account settings. Odds are subject to change up to the point of bet acceptance. The odds confirmed at the moment of acceptance are the final odds applied to your wager.
• Asian handicap (voor bola): Voor bola (handicap football betting) markets are subject to the Company's Asian handicap settlement rules, which are published in the Help section of the Platform.
• Void bets: Bets will be voided and stakes returned where an event is cancelled, postponed (and not completed within a stated time window), or where a pricing or technical error has materially affected the odds at the time of acceptance.
• In-play betting: Live betting markets are subject to additional rules regarding bet acceptance delays and the Company's right to suspend markets at its discretion during matches. In-play bets accepted in error during a market suspension may be voided.
• Casino game rules: Each casino game offered on the Platform — whether live dealer, slot, table game, or otherwise — is governed by the rules of the relevant game provider. These rules are accessible within the game interface. In the event of a discrepancy between the Platform's displayed rules and the game provider's rules, the game provider's rules shall prevail.
• RNG certification: All random number generator-based games use certified RNG systems supplied by licensed providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft.

mei4d is committed to promoting safe and responsible gambling. The Company provides the following tools and resources to all Members:

• Deposit limits: Members may set daily, weekly, or monthly deposit limits within their Account settings. Once set, a limit reduction takes immediate effect; a limit increase is subject to a mandatory 24-hour cooling-off period before taking effect.
• Loss limits: Members may set daily, weekly, or monthly loss limits. The same cooling-off rules apply to limit increases as those described for deposit limits.
• Session time reminders: Members may configure session time alerts to notify them when a defined playing duration has been reached within a single session.
• Self-exclusion: Members who wish to take a break from gambling may request a self-exclusion period ranging from 24 hours to a permanent account closure. Self-exclusion requests are acted upon immediately. Once a self-exclusion period is active, it cannot be shortened; Members must wait for the full exclusion period to elapse before access is reinstated.
• Reality checks: The Platform displays session duration information to remind Members of the time they have spent playing.

If you believe your gambling is no longer a form of entertainment and may be causing harm, please visit the mei4d Responsible Gaming page for self-assessment resources and guidance on accessing external support services. The mei4d support team is trained to handle responsible gaming conversations with sensitivity and confidentiality. You can reach support at any time via the live chat function accessible after login.

The following activities are strictly prohibited on the mei4d Platform. Engaging in any of these activities will constitute a material breach of these Terms and will subject you to immediate account suspension and potential legal action:

• Registering more than one Account or assisting another individual in circumventing the single-account rule.
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform.
• Exploiting software errors, game glitches, pricing errors, or any other technical vulnerability to gain an unfair advantage.
• Engaging in match-fixing, spot-fixing, or any other activity that corrupts the integrity of a sporting event on which bets are offered.
• Laundering money or using the Platform in connection with any proceeds of criminal activity.
• Colluding with other Members or third parties to manipulate game outcomes, exploit promotional terms, or share information for the purpose of gaining an unfair advantage over the house or other players.
• Using the Platform in a manner that violates any applicable law or regulation, including Indonesian law.
• Engaging in chargebacks or payment reversals in bad faith after services have been rendered.
• Harassing, threatening, or abusing other Members or any member of the mei4d support or operations team.

All content on the mei4d Platform — including but not limited to the brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive property of the Company or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes strictly in accordance with these Terms. You may not reproduce, distribute, modify, publicly display, or create derivative works from any Platform content without the prior written consent of the Company.

To the fullest extent permitted by applicable law:

1. The Company provides the Platform on an "as is" and "as available" basis. The Company makes no warranty, express or implied, regarding the Platform's fitness for purpose, uninterrupted availability, or freedom from errors or harmful components.
2. The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of winnings, loss of data, or loss of business opportunity — arising from your use of, or inability to use, the Platform, regardless of the cause of action or the theory of liability on which it is based.
3. The Company's total liability to you in respect of any single claim arising from your use of the Platform shall not exceed the total amount deposited by you into your Account in the 30-day period immediately preceding the event giving rise to the claim.
4. Nothing in these Terms limits the Company's liability for fraud, willful misconduct, or any other liability that cannot be excluded or limited by law.

The Company reserves the right to amend, update, or replace these Terms and Conditions at any time. Where an amendment is material, the Company will provide reasonable notice by displaying a notification on the Platform and/or sending an email to your registered address prior to the amendment taking effect.

Your continued use of the Platform following the publication of an amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and request Account closure in accordance with Clause 3.

The version of these Terms that applies to any given bet or game session is the version that was current at the time the relevant session commenced. The current version and its effective date are always published at the top of this page.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with international online gaming standards and the internal governance policies of the Company.

In the event of a dispute between you and the Company relating to any bet, game outcome, Account action, or financial transaction on the mei4d Platform, the following procedure applies:

1. Step 1 — Customer Support: Contact the mei4d support team via live chat or email. The support team will investigate the matter and aim to provide a resolution within five business days.
2. Step 2 — Formal Complaint: If you are not satisfied with the outcome of the support-level resolution, submit a formal written complaint to the Company at the contact address specified in Clause 15. Formal complaints will be reviewed by the Company's compliance team, with a written response issued within 14 business days.
3. Step 3 — Final Decision: The Company's formal written response to a complaint constitutes its final position on the matter. Decisions made by the Company in accordance with these Terms are final and binding, subject only to manifest error.

If you have any questions, concerns, or formal complaints relating to these Terms and Conditions, or to your Account or any transaction on the mei4d Platform, please contact the Company through the following channel:

For matters specifically related to responsible gaming, self-exclusion, or account access restrictions, you may also visit the mei4d Responsible Gaming page or contact the dedicated responsible gaming support channel available through the Account settings dashboard.

For general information, including answers to common questions about registration, deposits, withdrawals, bonuses, and game rules, please consult the FAQ page before submitting a support request.